Return & Refund Policy

Return & Refund Policy

Effective date: 10 September 2026

iTechieSIM supplies digital eSIM products, so there is no physical item to return. This policy explains when cancellation, replacement, or refund may be available.

1. Before installation or activation

Contact us promptly if you ordered the wrong plan. We may cancel an unused eSIM if it has not been installed, activated, or reserved with a network partner. Because digital credentials may become non-recoverable after delivery, approval is not automatic.

2. Eligible cases

A refund or replacement may be available if you were charged twice; payment completed but we cannot deliver the QR code; the code is confirmed invalid before installation; the advertised destination cannot be provisioned; or a verified service fault prevents use and support cannot provide a reasonable solution.

3. Normally ineligible cases

• An eSIM already installed, activated, or used, except for a verified fault.
• An incompatible or carrier-locked device where compatibility guidance was available.
• Choosing the wrong destination, allowance, or validity after issue or installation.
• Deleting, sharing, transferring, or repeatedly scanning a single-use QR code.
• Failure to follow installation, roaming, APN, or activation instructions.
• Normal coverage or speed variation caused by networks, congestion, geography, device capability, or 5G availability.
• Unused data, expiry, changed travel plans, or failure to arrive at the destination.
• A top-up already applied to an eSIM.

4. Request process

Email [email protected] within 7 days of purchase or promptly after discovering a fault. Include the order number, destination, device model, screenshots, and troubleshooting attempted. Do not delete the eSIM while we review it.

5. Troubleshooting and outcome

We may ask you to confirm compatibility, roaming, APN, network selection, location, and installation status. For a verified issue, we may offer corrected instructions, a replacement, equivalent plan, account credit, or refund.

6. Approved refunds

Approved refunds are submitted to the original payment method where possible, generally within 7 business days. Banks or payment providers may take longer. Currency conversion and third-party processing differences are outside our control.

7. Disputes and rights

Please contact us before opening a payment dispute. Fraudulent or abusive claims may lead to account restrictions. Nothing here limits non-waivable rights under applicable Pakistani law.

8. Contact

Email [email protected]. Location: Pakistan.